1. General provisions
1.1. These goods purchase-sale Rules (hereinafter – the Rules) accepted by the Client (after reading the Rules and ticking the box at “I accept REGULATPRO.LT rules) is a legal document binding both parties, defining the rights and obligations both of a Client and of the REGULATPRO.LT online shop (hereinafter – the Vendor), conditions of goods purchase and payment, rules for shipping/returns, liability of the parties and other provisions related to goods purchase-sale in the REGULATPRO.LT online shop.
1.2. The Vendor has reserved the right to change, amend or supplement the Rules at any time. The registered Clients will be informed about any such changes, amendments and supplements at the moment of logging onto the REGULATPRO.LT page. They will be asked to confirm the Rules. The provisions of amended Rules will only be in force from the moment when accepted.
1.3. Marketing activities of the REGULATPRO.LT online shop cover the Republic of Lithuania.
1.4. Only competent physical persons, minors from fourteen to eighteen years old with permission from their parent or care-givers, except the cases when they independently have money at their disposal, as well as legal entities, have the right to buy goods from the REGULATPRO.LT online shop.
2. Personal data protection
2.1. After these Rules have been accepted by a Client, the Vendor has the right to collect and process personal data submitted by a Client to REGULATPRO.LT, and, if necessary, to disclose them to parties when this is required for the settlement of an order. REGULATPRO.LT also has the right to use the Client’s personal data for the purpose of information presentation to a Client within the REGULATPRO.LT activity area, and has committed not to misuse this right. A Client has the right to prohibit the collection and processing of personal data, except the cases when such activities are required to fulfil the requirements arising from the purchase-sale Rules or for the settlement of order. A Client should inform REGULATPRO.LT about such prohibition in writing, using the e-mail address specified in the section “Contacts”. Data about the Clients and visitors of the online shop are protected against their loss, unauthorised use and alterations. Databases are protected against access by third parties.
3. Effective date of purchase-sale agreement
3.1. An agreement between a Client and the Vendor is considered effective from the moment a Client, after the selection of good(s) to be purchased and generating a shopping cart, presses “Order”. Following the provisions of part 3 of article 8 of the Law of the Republic of Lithuania on Electronic Signature, the confirmation of a Client’s activities in REGULATPTO.LT online shop using the data (password) of the online shop has the legal power of electronic signature as defined in part1 of article 8 of the above-mentioned Law.
3.2. REGULATPRO.LT does not have any obligations to inform a Client individually about the consent to conclude the Agreement. It shall be considered that REGULATPRO.LT approves the Agreement from the start of order settlement.
3.3. Each purchase-sale agreement concluded between and by a Client and the Vendor shall be registered and stored in the database of the REGULATPRO.LT online shop.
4. Buyer’s rights
4.1. A client has the right to buy goods in the REGULATPRO.LT online shop following these Rules, provisions of the online shop, and laws of the Republic of Lithuania.
4.2. A Client has the right to rescind goods purchase-sale Agreement, concluded with the REGULATPRO.LT online shop, by informing the Vendor in writing (by e-mail, specifying a good to be returned, order number and reasons for giving it back) not later than in 7 (seven) working days from the good delivery date; goods of improper quality shall be replaced or returned following the Rules on goods return and replacement, approved by Order No. 217 of the Minister of Economy dated 29 June 2001
4.2.1. In all other cases when a purchase-sale Agreement cannot be rescinded according to the laws of the Republic of Lithuania.
4.3. A Client can exercise his (her) rights only in the case that a good is kept in an original trim package (undamaged package), a good is not faulty and has good commercial appearance (labels are not damaged, the protecting films are not removed, etc.) (this paragraph shall not be applied in the case the quality of good is affected), the returned good should have the same status as delivered to a Client. Paragraph 4.4 of the Rules states that the right of a Client should be executed following the Rules on sale of goods and provision of services when agreements are concluded via communication means approved by Order No. 258 of the Minister of Economy, dated 17 August 2001.
5. Obligations of a Client
5.1. A Client must accept the goods following the provisions of this Agreement and pay the agreed sum.
5.2. If data presented in a Client’s registration form has changed, a Client must update them immediately.
5.3. A Client undertakes not to share his (her) log-in data with third parties. If a Client loses log-in data, he (she) should inform the Vendor about such loss immediately using the communication tools specified in the section “Contacts”.
5.4. A Client, using the services provided by the REGULATPRO.LT online shop, undertakes to observe the provisions of this Agreement without breaching the legal acts of the Republic of Lithuania.
5.5. If a Client refuses to accept the goods upon delivery without sound reasons, a Client shall cover all expenses for the delivery of goods.
6. Rights of the Vendor
6.1. If a Client makes attempts to impair the stability and security of the activities of the online shop or does not comply with accepted obligations, the Vendor has the right immediately and without notification to restrict or terminate his (her) right to use the online shop services or, in exceptional cases, to cancel the Client’s registration.
6.2. If important circumstances occur, the Vendor can stop or terminate permanently the activities of the online shop without prior notification to a Client.
6.3. The Vendor has the right without prior notification to a Client to cancel his (her) order if a Client selected non-cash payment options and failed to make payment within 2 (two) working days.
6.4. If a Client selected a payment in cash at the moment of goods delivery, the Vendor can contact a Client by the telephone number specified in the order, if any doubt regarding information presented in the order occurs. The term of goods delivery should be counted from the day when the Vendor contacts a Client. The Vendor has the right without a prior notification to a Client to cancel his (her) order, if the Vendor cannot get in touch with a Client in 3 (three) working days.
6.6. REGULATPRO.LT has the right to refuse the concluded Agreement if certain goods specified in the Agreement are not available, also if an Agreement was concluded by a person who did not have the right to enter such agreement according to these Rules.
7. Obligations of the Vendor
7.1. The Vendor undertakes to provide an opportunity for a Client according to the conditions defined in these Rules and in the online shop to use the services provided by the REGULATPRO.LT online shop.
7.2. The Vendor undertakes to deliver the goods ordered by a Client to an address specified by a Client and according to the conditions defined in these Rules.
7.3. The Vendor being unable to deliver the ordered goods to a Client due to sound circumstances undertakes to offer analogous goods or goods with as close as possible similar properties. If a Client refuses to accept analogous goods or goods with as close as possible similar properties, the Vendor undertakes to return to a Client all paid sum within 3 (three) working days, if a pre-payment was made.
7.4. The Vendor undertakes to protect the personal data of a Client presented in the registration form of the online shop and not to share this data with third parties, except for cases foreseen in the laws of the Republic of Lithuania.
8. Prices of goods, payment rules and terms
8.1. The prices specified in the online shop and in the generated shopping card are specified in euros and are final. The Vendor reserves a right to change prices of goods if taxes have been changed.
8.2. A Client can pay for the goods selecting one of the following options:
8.2.1. Payment via bank transfer – this is pre-payment, when a Client transfers money to the bank account of REGULATPRO.LT.
8.2.2. Payment in cash at the moment of delivery of goods – a Client pays for the goods to a courier upon delivery of goods (transfer – reception).
8.3. If a Client settles a payment via a payment option specified in paragraph 8.2.1, a Client undertakes to pay for goods not later than in 2 (two) working days. In the above-mentioned cases the shipment of goods shall be started and a term for the delivery of goods shall be calculated from the day when a payment is received.
9. Delivery of goods
9.1. The goods should be delivered by the Vendor or by its authorised representative (courier). Goods shall be delivered free of charge within Lithuania except the Curonian Spit. Cost of delivery to the Curonian Spit is EUR 17.38, irrespective of the value of an order.
9.2. The Vendor undertakes to deliver the goods to a Client within 1 – 2 working days. A courier will contact a Client the day before the deliver to agree a more precise term for goods delivery. The terms for goods delivery shall not be applicable in cases when requested goods are not available in the Vendor’s stock and a Client has been informed about the shortage of goods and possible options for the replacement of goods with similar goods. At the same time a Client agrees that in exceptional cases the delivery of goods can be delayed under force majeure circumstances.
9.3. A Client ordering the goods undertakes to specify the accurate address for goods’ delivery.
9.4. A Client undertakes to receive the goods personally. In the case when a Client is not able to accept the goods and the goods have been delivered to the address and according to other data specified by a Client, he (she) does not have any rights to submit the claims regarding the delivery of goods to an inappropriate subject.
9.5. A Client together with the Vendor or its authorised representative should inspect the status of goods on delivery. A signature of a Client on an invoice-proforma (waybill) or other shipment transfer-acceptance document or device is considered as proof that the shipment was transferred in good condition.
9.6. In the case a Client refuses to accept the goods without any sound reasons, he (she) should be responsible for the coverage of all direct expenses related to the return of goods to the Vendor. The sum of the above-mentioned expenses should be deducted from the sum reimbursed to a Client.
9.7. If the delivery of goods in one shipment is not available, the Vendor has the right to deliver goods in several shipments.
9.8. In all cases the Vendor will not be responsible for the violations of delivery terms if goods were not delivered or were delivered with delay due to a fault of a Client or circumstances contingent on a Client.
10. Goods quality warranty and expiry date
10.1. Warranty / expiry terms defined by the manufacturer are applicable for all goods.
10.2. The main characteristics of each goods sold by the Vendor are in general described in a leaflet enclosed with goods.
10.3. The Vendor will not be liable if the goods shown in the online shop due to the specific features of a Client’s computer monitor do not match the real colour, shape or other parameters of the real goods.
10.4. In the case when the Vendor does not give any warranty for certain types of goods, a warranty defined by the appropriate legal acts shall apply.
10.5. The Vendor undertakes to sell the goods for a Client in a way that a Client would be provided with the opportunity to use such goods before the expiry date. In the case when the expiry period is very short, such is explicitly stated in a leaflet and is otherwise indicated in the online shop.
11. Return or replacement of the goods
11.1. Return and replacement of the goods shall be executed following the provisions of Rules on return and replacement of goods approved by Order No. 217 of the Minister of Economy dated 29 June 2001 and The Rules on sell of goods and provision of services when agreements are concluded via communication means approved by Order No. 258 of the Minister of Economy dated 17 August 2001.
11.2. A Client can execute the provided right to return and replace the goods within the period of 7 (seven) working days from the day of goods delivery by notifying the Vendor according to the provisions of 4.2 paragraph of these Rules.
11.3. The returned goods should be in original packaging (in the case of food supplements in intact manufacturer’s packaging), not damaged by a Client, and with good commercial appearance (labels should be intact, protective films should not be removed, etc.) (this paragraph shall not apply in the case the quality of returned goods is affected), the returned good should have the same status as was delivered to a Client and document proving the purchase of the goods as well as a warranty card (if such card was issued) must be presented.
11.4. A Client should send returned goods to the Vendor using courier services. When goods are returned following the right foreseen in paragraph 4.2, a Client shall cover return-related expenses. In the case mistakenly accepted goods and/or goods with affected quality are to be returned, the Vendor undertakes to accept such goods and to replace them with analogous appropriate goods and to reimburse direct return-related expenses to a Client. In the case the analogous goods are not available in the Vendor’s stock, the Vendor shall redeem paid money and reimburse direct return-related expenses to a Client.
11.5. The Vendor has the right to refuse accepting goods returned by a Client if a Client fails to meet the requirements for goods return defined in this article.
12.1. A Client shall be fully responsible for the accuracy of data presented in the registration form. If data presented by a Client in the registration form is inaccurate, the Vendor shall not be liable for the outcomes arising as a consequence of such inaccuracy.
12.2. A Client shall be liable for the activities carried out when using this online shop.
12.3. A Client shall be liable for the disclosure of his (her) log-in data for third parties. If a third party uses the services of REGULATPRO.LT using the log-in data of a Client, the Vendor considers such third party as a Client.
12.4. The Vendor shall not be liable in cases of loss occurring as a result of a Client’s negligence, despite the recommendations of the Vendor and his (her) own responsibility, to read this Agreement, notwithstanding the provided opportunity.
12.5. When links to the websites of other entities, bodies, organisations or persons are presented in the Vendor’s online shop, the Vendor shall not be liable for information available or activities carried out in these websites, as the Vendor does not supervise these websites, does not control them, and is not a representative of these entities or persons.
12.6. If harm occurs, the guilty party shall reimburse to the other party all direct losses.
13. Information exchange
13.1. The Vendor shall send all notifications to the e-mail address specified in the registration form of a Client.
13.2. A Client shall send all notifications and questions using the communication means specified in the section “Contacts” of the Vendor’s online shop.
14. Concluding provisions
14.1. All relationships arising from these rules shall be governed by the laws of the Republic of Lithuania.
14.2. All disputes regarding the execution of these rules shall be settled through negotiations. If negotiations fail to settle a dispute, such should be settled following the provisions of the laws of the Republic of Lithuania.